Warranty Policy

At Havenora, we are committed to providing quality home appliances and a dependable shopping experience. This Warranty Policy explains how warranty coverage applies to products purchased through Havenora.space.

Manufacturer's Warranty

Many products sold by Havenora include a manufacturer's warranty.

Warranty coverage, duration, and terms vary depending on the product and manufacturer. When a manufacturer's warranty applies, it covers defects in materials or workmanship under normal residential use, subject to the manufacturer's conditions.

Please refer to the product documentation or product page for warranty details specific to your purchase.

What's Typically Covered

Warranty coverage may include:

Manufacturing defects
Defective materials
Faulty workmanship
Mechanical or electrical failures resulting from manufacturing defects

Coverage is determined by the applicable manufacturer's warranty terms.

What's Not Covered

Warranty coverage generally does not apply to:

Normal wear and tear
Cosmetic damage that does not affect product performance
Damage caused by misuse, abuse, neglect, or accidents
Improper installation or unauthorized repairs
Damage caused by improper maintenance
Commercial or industrial use when the product is intended for residential use
Damage resulting from natural disasters or external causes

Please review the specific warranty information provided with your product for complete details.

Warranty Claims

If you believe your product is covered under warranty, please contact our Customer Support team with:

Your order number
Product name and model (if available)
A description of the issue
Photos or videos showing the problem, when applicable

We will review your request and, if appropriate, assist you with the warranty claim process or direct you to the manufacturer when required.

Repairs and Replacements

Depending on the applicable warranty and the nature of the issue, the available resolution may include:

Product repair
Replacement product
Replacement parts
Another solution determined under the applicable warranty terms

Any resolution is subject to the warranty provider's evaluation and approval.

Limitation of Warranty

Except where required by applicable law, Havenora does not provide any separate warranty beyond the manufacturer's warranty or any warranties that cannot legally be excluded.

Nothing in this policy limits your rights under applicable consumer protection laws.