Refund policy
Thank you for shopping with Havenora. We are committed to providing quality home appliances and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, uninstalled, and in its original condition.
- Be returned in the original manufacturer's packaging.
- Include all accessories, manuals, cables, and included components.
- Be accompanied by proof of purchase or your order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
- Products that have been installed or used.
- Items damaged through misuse, neglect, accidents, or improper installation.
- Products missing original packaging or accessories.
- Clearance or final sale items, where permitted by applicable law.
- Gift cards.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- A description of the issue.
- Clear photos of the product.
- Photos of the original packaging and shipping label.
After reviewing your request, we will determine the appropriate resolution, which may include a replacement, repair, or refund.
How to Start a Return
To request a return, please contact our Customer Support team before sending any item back.
Please include:
- Your full name.
- Order number.
- Reason for the return.
Once your request is approved, we will provide return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping
If the return is the result of our error, including a damaged, defective, or incorrect item, we will cover the reasonable return shipping costs.
For returns requested for personal preference or other customer-related reasons, the customer is responsible for return shipping costs unless otherwise required by law.
Original shipping charges are non-refundable except where required by law or when the return is due to our error.
Refund Process
After we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method within 5–10 business days.
Please note that your financial institution may require additional time to post the refund to your account.
Order Cancellations
Orders may be canceled before they are processed for shipment.
Once an order has been processed or shipped, it cannot be canceled. If you no longer wish to keep the item, you may request a return after delivery in accordance with this policy.
Exchanges
We replace items only if they are defective, damaged, or if an incorrect product was delivered.
If you need an exchange, please contact our Customer Support team for assistance.
Manufacturer Warranty
Certain products may include a manufacturer's warranty. Warranty coverage, duration, and terms vary by product and manufacturer.
Any applicable warranty information will be provided on the product page or with the product documentation.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us.
Havenora
Website: Havenora.space
Address:
7901 4TH ST N STE 300
ST PETERSBURG, FL 33702
United States
Phone: +1 (972) 332-5763
We are committed to providing a smooth and fair return experience and will do our best to resolve any concerns promptly.