Shipping policy

Thank you for choosing Havenora. We are committed to providing a reliable shipping experience and keeping you informed throughout the delivery process.

Shipping Locations

Havenora currently ships to addresses within the United States.

At this time, we do not ship to U.S. territories, APO/FPO addresses, or international destinations unless otherwise stated on our website.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, processing may take slightly longer. If a significant delay occurs, we will notify you using the contact information provided with your order.

Delivery Time

Estimated delivery time is 3–7 business days after your order has been processed.

Delivery estimates are provided for informational purposes only and are not guaranteed.

Actual delivery times may vary due to factors such as:

  • Carrier delays
  • Severe weather
  • High shipping volumes
  • Remote delivery locations
  • Other circumstances beyond our control

Shipping Costs

Free Standard Shipping is available on all eligible orders within the United States unless otherwise indicated on the product page or during checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

You can also monitor your shipment through our Track Your Order page using your order number and email address.

Delivery

Please ensure that your shipping address is complete and accurate before placing your order.

Havenora is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If a package is returned due to an incorrect address or unsuccessful delivery attempt, additional shipping charges may apply before the order can be reshipped.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team.

We will work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

Damaged Packages

If your package arrives visibly damaged, we recommend:

  • Taking photographs of the package before opening it.
  • Inspecting the product immediately.
  • Contacting us within 48 hours if the product has been damaged during transit.

Please include your order number and clear photographs to help us process your request promptly.

Incorrect Items

If you receive an incorrect product, please contact us within 48 hours of delivery.

After reviewing the issue, we will provide instructions for returning the incorrect item and arrange an appropriate resolution.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Requests can only be accommodated before the order has been processed for shipment.

Once an order has been shipped, it cannot be modified or canceled and will be subject to our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Havenora

Website: Havenora.space

Address:
7901 4TH ST N STE 300
ST PETERSBURG, FL 33702
United States

Phone: +1 (972) 332-5763

We appreciate your trust in Havenora and strive to deliver every order safely, efficiently, and with excellent customer service.