Privacy policy

At Havenora ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit Havenora.space, make a purchase, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information

When you place an order, contact us, or create an account, we may collect:

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through our payment providers)
Order history

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on our website
Referring website
Cookies and similar technologies

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate about your orders
Verify transactions and prevent fraud
Improve our website and services
Personalize your shopping experience
Respond to inquiries
Send promotional emails if you have chosen to receive them
Comply with legal obligations

Payment Information

Payments are processed securely through trusted third-party payment providers.

Havenora does not store your complete credit or debit card information on our servers.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep your shopping cart active
Remember your preferences
Improve website functionality
Analyze website traffic
Measure advertising performance
Help protect against fraudulent activity

You may disable cookies through your browser settings, although some website features may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping and delivery providers
Website hosting providers
Analytics providers
Fraud prevention services
Customer support platforms
Legal authorities when required by law

These service providers are permitted to use your information only as necessary to perform services on our behalf.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Provide customer support
Maintain business records
Meet legal, accounting, and tax obligations
Resolve disputes
Enforce our agreements

Your Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict or object to certain processing activities
Withdraw consent where applicable
Request a copy of your personal data

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.